Terms of Service

Acceptance of these Terms

By accessing or using the HutchPort website, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with any part of these terms, please do not use the website or any of the services described on it.

These terms describe a relationship between you, the user, and Hutchison Ports Indonesia Limited, the company that operates the terminal and sponsors the website. When we write we, us or our, we mean Hutchison Ports Indonesia Limited. When we write you, we mean the individual or organisation using the website or requesting our services.

These terms apply to every visitor, whether you simply read the site or you book terminal services through us. Please read them carefully before you proceed.

About the Company

The website is developed and operated by the developer HutchPort. The terminal services described on the website are provided by Hutchison Ports Indonesia Limited, whose registered and operating address is Terminal 4, Container Port Road South, Kwai Chung, Hong Kong (HK).

The Company provides container terminal operations and related port logistics services. These services include container loading and unloading, vessel berth scheduling, yard planning and stacking, gate and truck turnaround operations, reefer and special cargo handling, and port community systems and electronic data interchange.

The Company is a specialist in the professional, scientific and technical services sector, with a focus on computer integrated systems design applied to the efficient movement of container cargo. Nothing on this website changes the legal identity or the responsibilities of the Company as they are set out in its own commercial contracts.

Use of the Website

You may use the website to read information about the terminal, to understand our services, to contact our operations desk and to progress a booking. You agree to use the website lawfully and only for purposes that are legitimate and connected with the terminal services we offer.

You may print or download a reasonable amount of material from the website for your own personal or internal business reference. You may not copy large sections, scrape the site, sell the content, or use it in a way that would mislead another party about the source of the information.

The website is made available on a reasonable efforts basis. We aim to keep it accurate and available, but we do not guarantee that it will always be free from errors or interruptions. Access may be withdrawn temporarily for maintenance or for security reasons without notice.

Accounts and Security

Some features of the terminal, such as booking a berth or requesting gate access, may require you to open an account with us. Where you do so, you accept responsibility for everything that happens through your account while it is in your control.

You agree to provide accurate, current and complete information when you register, and to keep it that way. You agree to choose a strong password, to keep it secret, and to tell us immediately if you believe your account has been used without your permission.

We are entitled to suspend or close an account if we reasonably believe it is being misused, if the details are false, or if the account is being used to break the law or harm another person. Where we close an account, we will tell you where it is appropriate to do so.

Terminal Services

The terminal services described on the service pages are subject to this framework of terms and to any additional booking or service agreement you sign with us. Where a service agreement exists between us, the specific terms of that agreement take precedence over these general terms in relation to that service.

Container loading and unloading. We provide shore cranes, operators and the sequencing needed to work a vessel safely and efficiently.

Vessel berth scheduling. We plan berth windows and crane allocation based on the vessel particulars you give us, and we keep you informed of any change.

Yard planning and stacking. We assign each container to a slot in our stacking plan so that cargo can be retrieved quickly and moves are kept short.

Gate and truck operations. We handle the inbound and outbound flows at the gate and aim for a swift truck turnaround.

Reefer and special cargo. We provide monitored power points for reefers and a coordinated lane for dangerous, project and out-of-gauge cargo.

Community systems. We exchange data with ports, shipping lines and customs through secure electronic channels.

Every service is performed in accordance with applicable law, port rules and safety standards. We reserve the right to decline a service where safety, security or legal compliance requires it.

Bookings and Confirmations

A booking becomes binding only when we confirm it in writing, by email, through our systems or in a signed agreement. An expression of interest, a phone conversation or an implied intention does not, on its own, create a confirmed booking.

When you request a berth window, reefer slot or gate capacity, you must provide the vessel name, arrival time, draft, cargo volume and any special handling requirements. If you provide incomplete or late information, we may be unable to hold a window and our agreed service levels may not apply.

We may need to adjust a confirmed window where an operational event, a port instruction or a safety matter makes it necessary. We will tell you as soon as we reasonably can and try to limit the impact on your schedule.

Fees and Payment

Fees for terminal services are set out in the applicable tariff, rate card or service agreement in place at the time of booking. You agree to pay all sums that become due in respect of confirmed services, at the time and in the manner set out in the agreement.

Unless stated otherwise, all fees are exclusive of applicable taxes, duties and government charges, which you will also pay. Late payment may attract interest and may lead us to hold or suspend services until the account is brought up to date.

A dispute over a charge does not suspend your responsibility to pay the undisputed portion on time. We will review any genuine dispute promptly and refund amounts we agree are wrong.

Your Obligations

In exchange for our services, you agree to meet a set of clear obligations. They exist to keep the terminal safe and to make sure the plan stays honest.

You will provide accurate cargo, vessel and contact information in good time. You will ensure that anyone entering the terminal on your behalf obeys our safety rules, wears the correct personal protective equipment and follows the directions of our staff.

You will not submit free-text content that is unlawful, offensive, defamatory or misleading, and you will not use the website to transmit viruses or malicious software. You will comply with all applicable laws, including customs, security, dangerous goods and environmental regulations.

Where you rely on third parties such as hauliers or agents, you remain responsible for the correctness of the instructions they give us on your behalf.

Intellectual Property

The design, text, graphics, layout and software of the HutchPort website are protected by copyright and other intellectual property rights. They belong to Hutchison Ports Indonesia Limited or to the parties who have licensed them to us.

Nothing on this website grants you any right, title or interest in its content, its trademarks, or the names and marks of the terminal and its partners. The wordmark HutchPort and any related logos are used to identify the services described here.

You may reference the website in your own materials for the purpose of describing the terminal services, but you may not reproduce the design or imply that a partner or third party owns or sponsors the site when that is not the case.

Accuracy of Information

We make every reasonable effort to keep the information on this website accurate and up to date. However, operational figures, vessel schedules and service descriptions may change at short notice, and the site is provided for general information rather than as a binding representation.

We do not warrant that the website content is complete, error-free or suitable for any particular purpose. Where our figures matter to a decision, such as a booking or an investment, you should confirm the current position with our operations desk rather than relying solely on the site.

Statements on the website that describe performance, such as terminal throughput or turnaround figures, are given as general indicators and not as fixed promises of future results.

Acceptable Use

You agree not to use the website in any way that would damage it, overload it, or interfere with another users ability to reach it. This includes uploading malicious code, attempting to breach security, or carrying out automated requests that place an unreasonable load on our systems.

You agree not to attempt to gain unauthorised access to our systems, to another users data, or to any part of the website that is restricted. You agree not to use the website to collect or harvest personal information about other visitors without their consent.

We may monitor use of the website to detect and prevent breaches of these terms and violations of the law, and we will cooperate with any authority investigating improper activity.

Limitation of Liability

To the maximum extent permitted by law, the Company, its officers, employees and agents will not be liable for any indirect, incidental, special or consequential loss arising from your use of the website or from a delay or failure in the terminal services, including loss of profit, loss of revenue, loss of data or loss of opportunity.

We will not be liable for a failure to perform or a delay in performance caused by events beyond our reasonable control, such as acts of government, port strikes, extreme weather, congestion, power failure or network outage. We will use reasonable efforts to resume service and to keep you informed.

Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot be excluded by law. Where liability is not excluded, our total liability for a claim arising from the website itself will be limited to the amount you have paid us for the relevant service, or one hundred US dollars, whichever is lower.

Indemnity

You agree to indemnify and hold harmless the Company and its officers, employees and agents from and against any claims, damages, losses, liabilities and reasonable expenses that arise out of your breach of these terms, your misuse of the website, or your breach of any law or of the rights of a third party.

This indemnity extends to claims made by hauliers, agents, customs and other parties whom you involve in the use of our terminal services. You remain responsible for the acts and omissions of those you appoint.

We will give you prompt notice of any claim covered by this indemnity, cooperate in its defence and allow you to conduct the defence with counsel of your choosing, provided that you do not settle a claim in a way that admits liability on our part without our written consent.

Termination

We may suspend or terminate your access to the website at any time, with or without notice, where your use breaches these terms, where the law requires it, or where we are changing or closing the website. Termination of website access does not automatically end an existing commercial service agreement.

You may stop using the website at any time. Provisions of these terms that are intended to survive, such as those covering intellectual property, limitation of liability, indemnity and governing law, will continue to apply after the relationship ends.

Upon termination, you must stop all use of the website and delete any copies of its content you hold, except where you need them for a legitimate record-keeping purpose.

Third Party Links

The website may contain links to external websites provided by shipping lines, port authorities, government bodies and other community portals. These links are offered for your convenience and do not mean we endorse or control those sites.

We are not responsible for the content, accuracy or practices of any linked external site, and we accept no liability for anything that happens to you as a result of visiting one. When you leave the HutchPort website, you are subject to the terms and privacy policy of the destination site.

Governing Law and Disputes

These terms are governed by the laws of Hong Kong, without regard to its conflict of law principles. The Company operates from Terminal 4, Container Port Road South, Kwai Chung, Hong Kong (HK), and that jurisdiction has a reasonable connection with the services described here.

Any dispute arising out of or relating to these terms shall first be referred to the competent courts of Hong Kong, and the parties submit to the exclusive jurisdiction of those courts for such disputes, except that nothing prevents us from seeking injunctive or emergency relief in any court where your actions threaten our rights or the safety of the terminal.

Before commencing any legal action, we will consider resolving the matter through good-faith negotiation, and we welcome any written expression of the issues you raise so that we can find a fair outcome.

Changes to the Terms

We may update these Terms of Service from time to time to reflect changes in our services, in the law, or in the way the terminal operates. Whenever we make a change, we will revise the date at the top of this page and may add a notice on the homepage.

Where a change is significant, we will make a reasonable effort to draw it to your attention in advance. Your continued use of the website after a change takes effect means you accept the updated terms.

We encourage you to review this page from time to time so that you remain aware of the conditions that apply to your use of the website and the description of our terminal services.

Contact

If you have any question about these Terms of Service, or if you wish to discuss a booking or a concern, please contact us. Our team will respond as quickly as we can.

We appreciate feedback that helps us improve the clarity of these terms and the quality of the services we describe on this website.